Refund policy

REFUNDS AND EXCHANGES

At Luxe Lavish Candle Co., all of our products are carefully inspected before they are shipped.  Due to the nature of our products, used candles cannot be returned or refunded.  However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 48 hours of delivery.

You may return your unused product within 14 days of purchase.  The buyer is responsible for shipping cost on ALL return items.  We do NOT accept exchanges at this time.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, minus shipping and handling within 14 days of delivery.  Please contact us at contact@luxelavishco.com for further details.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return upon your return being accepted, you can contact us at contact@luxelavishco.com 

Items sent back to us without first requesting a return will NOT be accepted.

You can always contact us for any return question at contact@luxelavishco.com

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately, we do NOT accept exchanges at this time.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@luxelavishco.com