Shipping policy

SHIPPING & RETURN POLICY

If your order was shipped via USPS...

In some instances, packages remain in 'pre-shipment' for the term of its journey to you.  This means the item may arrive at your door while tracking on the USPS interface is still pending.  In the interest of moving packages along faster, some facilities forego scanning.

How can we personally assist with delayed shipments ?

We are not able to view any more tracking information beyond what USPS & UPS  communicate on their tracking interface.  

If you are concerned that your package may be lost, please email us directly to troubleshoot.  We will do our best to try and resolve the issue.

PROCESSING
All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.

We are unable to guarantee changes once an order is placed, however if you need a hand, please email contact@luxelavishco.com with as many details as possible and we'll try our best.

DOMESTIC SHIPPING

USPS 2-3 day Priority Shipping : Usually  1-3 business days after an order is placed 

Orders that qualify for free ground shipping will be shipped via USPS Ground.

Please double-check that your shipping information is correct at checkout.  

Once item is shipped, an order's tracking information is outside of our control, and as much as we would like to be there, final delivery is out of our hands.  We cannot replace missing or stolen packages. We recommend ROUTE package protection so if your package is stolen, lost or damaged, you are fully insured.

You should receive a shipping notification with tracking information once your order leaves our business.